FAQ

Quick answers to common questions.

1. How can I place an order?

Customers can browse our website, add products to the cart, and complete the purchase by following the checkout process.

2. What payment methods do you accept?

We accept secure online payments through available payment gateways, including debit/credit cards, UPI, net banking, and other supported payment options.

3. Can I cancel my order?

Yes, orders can be canceled within 24 hours of placing the order or before shipment, whichever occurs first.

4. What is your return policy?

Customers may request a return within 7 days of receiving the product, provided it is unused, undamaged, and in its original packaging.

5. Who is responsible for return shipping?

Customers are required to arrange and pay for the return courier themselves to our warehouse.

6. How long does it take to receive a refund?

Refunds are generally processed within 7–10 business days after the returned product is received and inspected.

7. What should I do if I receive a damaged or incorrect product?

Please contact customer support within 48 hours of delivery with photos or videos for verification.

8. Do you ship internationally?

International shipping availability depends on the destination and shipping policies. Please check during checkout or contact support for confirmation.

9. How can I track my order?

Once your order is shipped, tracking details will be shared through email, SMS, or your customer account.

10. Can I modify my order after placing it?

Order modifications may be possible before shipment. Please contact support immediately for assistance.

11. Are shipping charges refundable?

Original shipping charges are non-refundable.

12. What products are non-returnable?

Customized products, clearance items, and used or damaged products may not be eligible for return.

13. How can I contact customer support?

Customers can reach us through our official support channels for assistance with orders, returns, or general inquiries.

14. Do you offer wholesale or bulk purchase options?

For wholesale, bulk orders, or business inquiries, please contact our sales team directly.