Cancellation, returns, and refund policy for i-Robox orders.
Orders may be canceled within 24 hours of placing the order or before the order is shipped, whichever occurs first.
Once an order has been shipped or dispatched, cancellation requests will not be accepted.
Refunds for successfully canceled orders will be processed to the original payment method within 7–10 business days.
Customers may request a return within 7 days of receiving the product.
To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
Customers must provide proof of purchase, such as the invoice or order confirmation, along with unboxing video proof.
Once the returned product is received and inspected, an eligible refund or replacement will be processed, as applicable.
The following products are not eligible for return:
Products that have been used, damaged by the customer, or returned without their original packaging.
Customized or specially ordered products.
Clearance or flash sale products, where applicable.
Once the returned product has been received and successfully inspected, the applicable refund will be initiated within 7–10 business days.
Refunds will be issued to the original payment method used for the purchase.
Shipping charges paid at the time of the original purchase are non-refundable.
If a customer receives a damaged, defective, or incorrect product, they must contact our customer support team within 48 hours of delivery.
The customer must provide clear photos and/or videos showing the issue as supporting evidence.
After reviewing and verifying the claim, we may provide an exchange, replacement, or refund, as applicable, in accordance with our return policy.
For return approval, return instructions or any other assistance regarding cancellations, returns, or refunds, please contact our customer support team through our official support channels.